Ventera is partnering with C2 Solutions Group Inc. to support the VA Office of Information & Technology (OIT) Business Relationship Management Office (BRMO) with the development, delivery, and maintenance of an IT Performance Dashboard/Business Intelligence solution.
The solution includes a performance metrics data warehouse and reporting solution that collects, analyzes, and reports on data associated with (1) Customer Service/Satisfaction measurements and customer satisfaction indexes, (2) IT Operational Data/Metrics, and (3) IT Business Data/Metrics. This solution is developed through Agile development cycles using the Microsoft BI stack with SharePoint 2010 as the reporting portal.
This multi-year program primary objective is to develop and install an IT Performance Dashboard site that will serve as the primary source of all IT performance metrics and customer satisfaction reports and house diverse IT performance data for automated reporting, performance trending and correlations, and other types of analysis.
For more information you may contact Jeff Smith at jsmith@ventera.com