FNS Store Tracking and Redemption System (STARS)

FNS needed to modernize its Store Tracking and Redemption System (STARS). The original STARS was a mainframe-based system that no longer supported FNS’s evolving business requirements. Based on findings from an Inspector General audit, a STARS Architecture Study, numerous opportunities for business process improvements, and continuing demand for a redesign, consolidated retailer management system, FNS initiated the project to move to a new, modernized, version of STARS. The modernized STARS provides primary automated support for the SNAP benefit redemption functions.

Solution

Ventera completed the design, development, and implementation of the new web-based STARS. The system consolidated the capabilities and data of the legacy mainframe system along with other “gap” systems that were developed over the years to support FNS business functions. The new STARS required a complex, 18-month data migration effort to Extract, Transform, Load (ETL) the data from three legacy systems.

Results

STARS has streamlined the process for retailer participation while also increasing registration validations to help reduce fraud within the SNAP program.
Ventera has provided innovative tools for strong oversight and management of the SNAP program.
Ventera adeptly managed change and reprioritization to implement FNS’ 5-year vision for STARS modernization via 39 discreet releases each of which was on time and on budget.
Ventera successfully migrated to modernized web-based STARS and retired the mainframe
Added functionality emphasizing automation, workflow and business process improvement, and substantially improved visibility into SNAP program performance metrics (dashboard)
Extended user-base beyond Fed workers directly into hands of participating retailers (self service)
SNAP program participation and benefits have increased ($24B in 2004 to $70B in 2014) despite decreasing nation-wide staff and operating budget = Deliver Mission with Improved Efficiency
SNAP payment error rates at all-time lows; fraud/trafficking rate reduced from 4% to 1%