User Centered Design

Good functionality makes a product useful. Good user experience makes a product enjoyable, desirable, and memorable. At Ventera, we strive to build a functional product that is attractive, intuitive, simple, and user-friendly by focusing on people as the core driver in our Agile UI/UX service. Our research and design process begins with understanding the needs and pain points of the people who will be using the product: the end-users. We interview and observe end-users to discover bottlenecks and frustrations in their daily tasks and activities, whether expressed or unnoticed. We see their challenges as our problems and their workarounds as our opportunities. From our user research, we create personas and use them to drive user story creation. We design solutions that solve real human issues and test them with actual users. From wireframes to interactive prototypes, we iteratively work with users to get feedback early and often. Ventera’s Agile UX/UI process ensures that we truly understand the end-users and can quickly incorporate changes to produce successful results.

News & Insights

  • News

    Ventera was awarded a 5-year contract by the DHS Science and Technology Directorate (S&T) for the Modernization of Execution, Performance, and Invoice Consolidation (EPIC). The total contract value is $92M if all options are exercised, and has an initial base year of $3.2M.  We look forward to working with S&T to design and implement the new system and processes using modern technologies, our scaled agile methodology and user centered design.

  • News

    Ventera was awarded the 3-year, $42M, Internet Quality Improvement and Evaluation System (iQIES) task order under the CMS Agile Delivery to Execute Legislative Endeavors for Quality Related Initiatives (ADELE-QRI) Blanket Purchase Agreement (BPA). We look forward to working with CMS to design and develop an innovative, user-centered, and streamlined user-experience-based integrated Internet-facing iQIES system that replaces the existing suite of QIES legacy systems. iQIES will be developed using modern development technologies and methodologies including Agile, UCD, Cloud, Open Source, and DevOps.

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Case Studies

  • FNS needed to modernize its Store Tracking and Redemption System (STARS).  The original STARS was a mainframe-based system that no longer supported FNS’s evolving business requirements. 

  • Our customer's Construction and Engineering (C&E) team is responsible for construction capital network improvement projects.  The organization has one of the country’s largest capital construction budgets.  Its business processes and support tools needed to be upgraded in order to accomplish aggressive goals in continue in its domination in deployment of technology advancements and increased coverage.